Discover Frequently Asked Questions from Our Support
Navigate through our Frequently Asked Questions (FAQ) page for quick, clear answers to your common queries. From specifics about our logistics services to details on shipping processes and customs clearance, this resource is designed to provide you with immediate information and insights. If your question isn’t covered here, please don’t hesitate to reach out to our customer support team for personalized assistance.
What types of transportation services does Sotrad Logistics offer?
We offer a comprehensive range of transportation services including road, air, and sea freight, tailored to meet diverse logistical needs.
Can Sotrad handle international shipments?
Yes, we specialize in both domestic and international shipments, with a strong network across various countries.
How does Sotrad ensure the safety of goods during transit?
We employ state-of-the-art tracking systems and adhere to stringent safety protocols to ensure the security of your goods throughout transit.
Are there any restrictions on the size or type of goods Sotrad can transport?
We can handle a wide range of cargo sizes and types. However, for specific restrictions based on regulations or transport capabilities, please contact us directly.
Does Sotrad provide warehousing and storage services?
Yes, we offer both short-term and long-term warehousing solutions, equipped with modern facilities for safe storage of your goods.
How does customs clearance work with Sotrad?
Our team handles all aspects of customs clearance, ensuring compliance with all regulations and a smooth process for your shipments.
Does Sotrad offer logistics services for perishable or temperature-sensitive goods?
Yes, we provide specialized logistics solutions for perishable and temperature-sensitive goods, ensuring they are maintained in optimal conditions.
How can I get a quote for Sotrad’s logistics services?
You can request a quote through our website or contact our customer service team for a detailed and personalized quote.
What is Sotrad’s policy on damaged or lost goods?
In the rare event of damage or loss, we follow a transparent claim process and work closely with clients for resolution, adhering to our terms and conditions.
How does Sotrad ensure compliance with international logistics standards?
We regularly update our processes and training to ensure full compliance with international logistics and safety standards.
If You Have Any Questions about Logistics, Please Feel Free to Contact Us
Our team of experts is always ready to provide you with the information and assistance you need. Whether it’s about specific logistics challenges, service details, or a custom solution, we’re here to help. Reach out today for professional support tailored to your unique logistics requirements